For ages 21+ only

Responsible Gaming at qd999 — Your safety is our priority

qd999 believes enjoyable gaming is only possible when it is played consciously, safely, and within limits. Our responsible gaming tools and guidelines are committed to giving you a healthy experience.

21+

Age verification is mandatory

You must be at least 21 years old to create an account and play at qd999. The age verification process must be completed at the time of account registration. Minors have no access to this platform and never will.

What does responsible gaming mean?

Responsible gaming is an approach where the player consciously manages their time, money, and attention while enjoying games. At qd999 we place entertainment above all else and never want gaming to have a negative impact on any player's life.

Online gaming is primarily a form of entertainment. However, for some people it can become a habit that gets out of control. qd999 has put in place several tools and support measures to prevent that situation. Our goal is for every player to enjoy responsible gaming safely and with enjoyment.

Gaming should always be for entertainment — not as a primary source of income. If you feel that gaming is affecting your daily responsibilities, family, or financial stability, please get in touch with us.

Our protection tools

qd999 provides the following responsible gaming features for players.

Setting deposit limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Requests to increase the limit require a set review period.

Time-out break

If you feel you need a short break, activate a temporary time-out on your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets.

Self-exclusion

If you need a longer break, choose self-exclusion. It is possible to keep the account closed for a minimum of 6 months up to permanently. Once this decision is made, the account cannot be reactivated before the review period ends.

Session time limit

Set a limit on how long you play in one sitting. When the set time is up, a reminder will appear automatically and the session will end.

Gaming history review

View the full history of your bets, deposits, and withdrawals. This information will help you analyse your own habits and make informed decisions.

24/7 Bengali Support

If you have any questions about responsible gaming or need help, speak with our Bengali-speaking live chat team at any time.

How to set your limits

Log in to your account

Access your personal account at qd999 and go to the "Account Settings" menu.

Open the "Responsible Gaming" section

On the settings page, select the "Responsible Gaming" tab.

Choose your preferred limit or break

Choose what you need from deposit limits, session time-outs, or self-exclusion.

Confirm and save

Confirm the change. Lowering the deposit limit takes effect immediately; increasing it is subject to a mandatory review period.

Let us know if you need help

If you have trouble with any step, our Bengali-speaking support team on live chat will help you right away.

Warning signs to be aware of

Think about the questions below. If the answer to most of them is yes, please talk to us.

Am I spending more time or money on gaming than I planned?

Do I feel the urge to play again to "win back" money I lost?

Am I prioritising gaming over family, friends, or work?

Do I feel restless or irritable when told to stop playing?

Am I taking on debt or spending savings because of gaming?

Am I being dishonest with family or loved ones about gaming?

Am I skipping sleep, meals, or daily tasks to play?

If you notice any of the signs above in yourself, contact our 24/7 live chat immediately or email [email protected].

Core principles of responsible gaming

Following these guidelines keeps gaming enjoyable at all times.

Set your budget in advance

Only play with an amount of money that, if lost, will have no impact on your daily life.

Stick to a time limit

Decide how long you will play before you start and finish within that time.

Treat it as entertainment

Thinking of gaming as a source of income adds pressure. It is a leisure activity — just like watching a film or going on a trip.

Take a break when your mood is low

Avoid playing when you are angry, frustrated, or under stress. Your ability to make good decisions goes down in that state.

Never play with borrowed money

Only deposit using your own funds via bKash, Nagad, or Rocket. Betting with borrowed money is the start of serious problems.

Keep your family informed

Let your family or trusted friends know about your gaming. Social awareness helps ensure accountability.

Self-exclusion — full details

Self-exclusion is a measure whereby you voluntarily suspend all activity on your qd999 account for a set period. This period can range from a minimum of 6 months up to permanent.

While self-exclusion is active, you will not be able to log in, make deposits, or place bets. Our marketing communications will also stop. It cannot be cancelled before the review period ends, because firmness is needed for this break to be effective.

Important information

Attempting to create a new account during self-exclusion is a violation of this policy. If you feel you are struggling with a gambling problem, speak with our support team — write to [email protected] or use live chat.

Protection of minors

qd999 is committed to keeping minors completely away from gaming. Our platform is for individuals aged 21 and above only. Age is verified at registration and proof of identity may be requested at any time in cases of doubt.

If a child or teenager in your household uses your device, take the following steps:

Use a strong password on your qd999 account and do not share it with anyone.
Always log out after each gaming session.
Install parental control software on devices used by children.
It is best not to save passwords in the browser.
Make minors aware of online gaming.

Enjoy qd999 responsibly

Browse our games, enjoy slots or cricket betting — always within your own limits. If you have any questions, visit our FAQ page.

Visit Casino Play Slots Cricket Betting Read FAQ

Responsible Gaming — FAQ

Answers to common questions can be found below.

Log in to qd999, go to "Account Settings", and open the "Responsible Gaming" section. From there you can easily set deposit limits, session time-outs, or self-exclusion. If you run into any trouble, let us know via live chat.

It is not possible to reactivate your account before the self-exclusion period ends. This is intentional, so that the break works as it should. To reactivate after the period ends, contact our support team and a review will be carried out.

Yes, lowering the deposit limit takes effect immediately. However, requests to increase the limit are subject to a mandatory review period. This rule prevents limits from being raised on impulse.

Start by having an open conversation with them and approach the situation with empathy rather than judgment. Encourage them to set up self-exclusion or limits on qd999. Write to us at [email protected] and we can guide the family toward the right support.

A time-out is a temporary break of 24 hours to 30 days — generally for those who just want to take a short pause. Self-exclusion is longer-term and more serious — from a minimum of 6 months up to permanent, for those who feel that gaming is causing problems in their life.

The minimum deposit amount at qd999 across all methods (bKash, Nagad, Rocket) is ৳200. For responsible gaming, we recommend staying within your budget and keeping a deposit limit set.

qd999's Bengali-speaking support team is available 24 hours a day, 7 days a week. Get instant help through the live chat button on the site, or send an email to [email protected].