qd999 Privacy Policy
Your personal information is our top priority. This page provides a complete description of how qd999 collects, uses, and keeps your information secure.
Introduction and Scope
qd999 ("we", "us", or "the platform") is committed to providing a reliable online gaming experience for Bangladeshi users. This Privacy Policy ("Policy") describes what personal information we collect during registration, login, and use of the qd999 website https://qd999.cam, how that information is used, with whom it may be shared, and how you can maintain control over your own information.
By using our platform, you will be considered to have given your consent to the terms of this Privacy Policy. This Policy is effective as part of our Terms and Conditions. If you do not agree with this Policy, please refrain from using our services.
This Policy applies only to individuals aged 21 or older, as qd999 is an adult gaming platform.
In brief: We never sell your information, we do not share it unnecessarily with third parties, and we always keep your data secure using SSL encryption.
Section 1 — Details of Information Collected
When opening an account and using services at qd999, we may collect the following types of information:
Identity and Contact Information
When you register at qd999, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID card or passport details where applicable
Financial Transaction Information
To complete deposit and withdrawal processes, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Transaction amount and date
- Payment method type
- Transaction reference number
We never store your full bank account number or password.
Technical and User Behaviour Information
To improve your browsing experience, we automatically collect:
- IP address and device identification information
- Browser type and operating system
- Time spent on the website and pages visited
- Cookie and session data (see Section 6 for details)
- Referral source (how you arrived at our site)
Gameplay and Account Activity
To ensure fair play and manage your account, we record:
- Play history and betting patterns
- Win and loss information
- Bonus and promotion usage records
- Live chat and support conversation logs
Section 2 — Purpose of Information Use
qd999 uses collected information only for specific and lawful purposes. Those purposes are described in detail below:
Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback, and VIP benefits
- Ensuring 24/7 Bengali-language support
Security and Fraud Prevention
- Monitoring account security
- Detecting unauthorised access and suspicious activity
- Following anti-money laundering (AML) procedures
- Preventing minors from opening accounts
Service Improvement and Personalisation
- Recommending games based on your preferences
- Improving website performance and user experience
- Diagnosing and resolving technical issues
- Planning new services and features
Communication and Notifications
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you about promotional offers with your consent
- Providing awareness information on responsible gaming
Section 3 — Sharing and Disclosure of Information
qd999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors and Financial Partners
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared securely with the relevant payment processors. This information is used solely for transaction verification.
Technology and Service Providers
We work with trusted technology partners for website hosting, game software operations (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt), and security services. These partners handle information under strict confidentiality agreements.
Legal Obligations
qd999 may be required to disclose information to authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we will provide only the information that is legally necessary.
Important assurance: Your information is not disclosed to any third party for any purpose other than the three cases described above.
Section 4 — Data Security Measures
qd999 follows industry-standard technology and procedures to keep your personal and financial information secure:
SSL Encryption
Our website uses 256-bit SSL encryption technology. All information transmitted between you and our servers remains fully encrypted.
Secure Server Infrastructure
Our data servers are operated in secured data centres and are monitored through regular security audits.
Access Controls
Only authorised staff can access your information, and a record of that access is always logged.
Regular Backups
Your account information is backed up regularly so that it remains protected even in the event of any technical issue.
User responsibility: Always keep your account password private. Do not share your login details with anyone. If you notice any suspicious activity, inform our support team immediately.
Section 5 — Data Retention Period
Active Account Information
All necessary information is retained for as long as your account remains active. Even after a request to close your account, certain information may be retained for a further period due to financial auditing and legal obligations.
Financial Transaction Records
Transaction records may need to be retained for an extended period in accordance with applicable financial regulations in Bangladesh. This information is used solely for legal and auditing purposes.
Inactive Accounts
Information for accounts that have been inactive for a long period is reviewed periodically and securely deleted as appropriate. However, if there is an ongoing dispute or legal process, the relevant information will be retained.
Section 6 — Cookies and Tracking Technologies
The qd999 website uses cookies and similar technologies. The types of cookies and their purposes are described below:
Essential Cookies
These cookies are essential for operating the basic functions of the website. They are used to maintain login sessions, complete transaction processes, and verify security. Without these cookies, the website will not function properly.
Functionality Cookies
These cookies are used to remember your preferences such as language selection, theme settings, and other personalised experience choices. You do not need to configure all settings again on your next visit.
Analytics Cookies
We analyse which pages of the website are used most, and where users are encountering difficulties, in order to improve the quality of our service. This information is collected in aggregate form and cannot be linked to any individual.
You can disable cookies by changing your browser settings, though this may limit some functionality of the website.
Section 7 — Your Rights
As a user of qd999, you have the following rights regarding your personal information:
Right to Access Information
You can request from us at any time a description of what information we have collected about you. We will provide this information within a reasonable time.
Right to Correct Information
If any information in your account is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly in your account settings; for other cases, please contact our support team.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, financial transaction records and information related to legal obligations may not be possible to delete immediately.
Right to Object to Processing
You can opt out at any time from your information being used for marketing or promotional communications. Once you make this request, we will no longer send you marketing messages.
To exercise any of the rights above, please contact us by email at: [email protected]
Section 8 — Minor Protection Policy
qd999 is for individuals aged 21 or older only. We do not intentionally collect any information from minors. Date of birth is verified at registration, and if a minor is identified, the relevant account is closed immediately.
If it comes to our attention that information from a minor has been collected by mistake, that information will be deleted promptly. If you have any concerns regarding the protection of minors, please let us know at [email protected].
Section 9 — Third-Party Services and Links
The qd999 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers have their own privacy policies. We do not share personally identifiable user information with them — only anonymous session data required for game operation is used.
When using bKash, Nagad, and Rocket as payment methods, the terms and conditions and privacy policies of the respective institutions will apply.
Section 10 — Policy Changes and Updates
qd999 reserves the right to review and update this Privacy Policy from time to time. If there are any significant changes, we will inform you in the following ways:
- A notice will be published on the website
- A message will be sent to your registered email
- The "Last Updated" date at the top of this page will change
If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. Therefore, it is recommended that you visit this page regularly.
Section 11 — Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
We always try to respond in Bangla. Privacy-related requests are generally processed within business days. For urgent matters, please contact us via live chat.
Also visit qd999's Responsible Gaming page — you'll find our guidelines for a safe and enjoyable gaming experience there. Read our Terms & Conditions and About Us to learn more about qd999.